- Every customer service automated line starts with "Please listen carefully, as our menu options have recently changed." They ALL say that. Most of them haven't been updated in years, yet they all have recently changed.
- No line has an option to reach a live representative. You MUST navigate the gauntlet of menu choices and hope to God one of them fits your call. If it doesn't, you run the real risk of having to start over again.
- They are all based in Nepal and staffed by people who studied English under the Swedish Chef.
We got "Miracle of Life" from Blockbuster, so when I got home, I set that to burning, had a beer and grilled up the rest of the burgers. D got some DDR time in while I fished and caught up on some email. Then we swapped places. Made for a very fast evening.
1 comment:
"Please listen carefully..."
I've often wondered if, among phone tree implementers, that phrase isn't a secret code to alert other phone tree engineers as to the true nature of the system.
Basically one should take the meaning to be "Hi, this automated system rife with circular references and dead ends."
Or the short version "All hope abandon ye who enter here."
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