Don't startle the monkeys...

Monday's are generally fun enough as they are, and don't need any help being any more LOL, but we had most of the guys out on assignments. Most of the day we only had 2-3 people holding down the fort. As a tribute to LOLMonday, just for grins, I've decided to give a cross-section of the kind of LOL I troubleshoot on Mondays.

-One call involved a user who couldn't log into her laptop. She could use her laptop, it just wasn't asking for her username or password. Which is odd, because all these machines should be asking for that kind of stuff. It also didn't have any of her documents and she couldn't get online at the office. I try to find her machine on my remote, but I can't find it. It's not until I ask her to navigate to the computer name that we find out that it's not her laptop. Apparently she had picked up the wrong one when she was at the security checkpoint at the airport, because it was "acting funny" in the airport terminal. When this revelation hit her, she wanted me to find her laptop for her using the machine's serial number and my IT magic wand. -.-" I explained to her that neither I nor anyone else had any way of finding it, kinda like car keys. I spoke with her about a half dozen times throughout the day trying to get something together for her so she could work, and each time she asked me if I had found her laptop yet...

-Another user called in that her laptop was restarting at random and sometimes entered a rebooting cycle of doom. This was a brand new docking station/laptop combo, so she was understandably upset. After walking her though getting it to make a stable reboot, I remoted in and found things noticeably glitchy. It was like the Matrix had thrown up in her laptop. So I asked her at this point to try this undocked. So she undocked the laptop... without turning it off... Its the way she has always undocked her laptop. I wonder why she's gone through 3 of them this year? >.>; Also found out that she spilled her drink on it one night and didn't turn everything off when she did, so there's likely a short in the docking station as well...

-Finally, one of our clients retained their own IT specialist when they signed on with us. Unfortunately, the guy is just a little bit too much fail, so the decision was made to remove his admin rights. So he has decided to tell all the people that need to talk to him to call our service line and ask to speak with him. We end up just having to transfer the call back out the way it came to that place's receptionist. We are not a switchboard service...