Anyone who's worked in service, particularly tech support, knows that people can say and do the strangest things. They weren't always funny at first, but they're pretty humorous looking back on them. Always makes for a quick, fun post about some of the stories that stand out from the rest. So, sit back for some adventures in troubleshooting:- Recently, I was talking an end user through connecting to an Outlook Web Access site to check their email while they were out of the office. I asked him to type in "H-T-T-P-S, Colon, Slash Slash..." to which he replied "... Colon... Colon... Where is my colon? ... Where'd it go? Do you know where my colon is?"
- A semi-retired client living in Costa Rica called in at 5 'til 5pm (love those calls... -.-; ) and was trying to connect to his company's VPN. It was very hard to walk him through all the steps to troubleshoot because several things that I needed him to do he simply couldn't comprehend. After nearly half an hour of troubleshooting, I told him that, based on what information I had, that he had no internet connection. He told me that was silly, and we agreed to consult a coworker tomorrow who had gone home for the day. The next day, after another 30min troubleshooting session with said coworker, he came to the same conclusion. As it turned out, the gentleman had forgotten to pay the bill from his ISP.
- I received a call from a rather panicked general manager that the phone system, voicemail system, network and computers were all completely non-functional. He needed to call me on his cell phone. I started with the computer issue, asking him to power the machine all the way down and try to reboot it. To which he replied, "I can't do that, we don't have any power."
EDIT: For all you concerned readers, D is doing OK after her accident yesterday. She has some back and neck pain, but she's going to see a therapist tonight to get a claim started. Keep her in your prayers. ^^/
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